Bot Inbox
Customers message your bot. Your team answers from one private inbox.
Route direct conversations with your bot into a private forum where authorized responders work in one topic per customer. It does not connect to a Telegram Business account.
✨ Every product includes guided Telegram setup and owner-controlled access.
A dedicated inbox for direct bot messages
Every private message a customer sends to the bot is mirrored into the team forum. Replies from the matching topic return through that same bot conversation.
One private Team Inbox
Each customer receives one durable forum topic, so responders can share context and work together without seeing the bot token or owner-only settings.
Recognize customers after profile changes
The first topic card records the numeric Telegram ID and every profile field the bot can observe. Later detected changes become timestamped events instead of silently replacing history.
Human replies with a short safety window
Text, voice, video notes, media, replies, edits, and deletions keep an auditable timeline. Human replies wait three seconds by default, with a visible Undo Send button before delivery.
What to enable in Telegram
In @BotFather, allow the bot to join groups and disable Group Privacy. Then open the bot, create or choose a private forum Team Inbox, and add the bot as an administrator with permission to manage topics, send messages, and pin messages. Secretary/Business Mode is not required.